FAQ
Orders
DO I NEED TO CREATE AN ACCOUNT TO MAKE A PURCHASE?
No, you do not need to create an account to make a purchase. However, creating an account allows you to save address information and payment details for faster checkout and track your orders easily.
I'VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?
To re-set your password, please follow the 'Forgot Your Password?' instructions on the Sign In page.
WHAT CURRENCY ARE YOUR PRICES IN?
All prices displayed are in United Arab Emirates Dirham (AED). You can change the currency of your choice to view the prices, however, the bank will charge in AED.
WHAT IF I NEED TO CHANGE MY ORDER?
Please contact customercare@houseofbiori.com immediately if you need to change your order. However, once we have processed your order, we are not able to make any changes.
WHAT IF I NEED TO CANCEL AN ORDER?
Please refer our cancellation and returns policy.
HOW CAN I TRACK THE STATUS OF MY ORDER?
You will receive an email with your tracking information as soon as we ship your order.
WHAT IS YOUR RETURN POLICY?
Please refer our cancellation and returns policy.
Payment & Pricing
DO I NEED TO CREATE AN ACCOUNT TO MAKE A PURCHASE?
No, you do not need to create an account to make a purchase. However, creating an account allows you to save address information and payment details for faster checkout and track your orders easily.
We take every precaution to protect the security of our clients and use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
ARE PRICES ON HOUSEOFBIORI.COM SUBJECT TO CHANGE?
Prices on houseofbiori.com are subject to change.
Shipping
HOW CAN I EDIT MY SHIPPING ADDRESS?
If your order is shipping to an incorrect address, please contact customercare@houseofbiori.com right away.
WHAT SHIPPING SERVICE DO YOU USE?
We offer complimentary Shipping on all local orders in UAE. Please note that orders cannot be delivered to PO Boxes. We use FedEx for international shipping.
WILL MY ITEMS BE SAFE IN TRANSIT AND DELIVERY?
We insure all packages against theft and accidental damage while in transit. All orders require signature upon delivery. Once the package is delivered and signed for, we are no longer liable. Each piece of our jewelry is handmade and subject to an intensive quality control process before it is sent to you. We encourage you to inspect each package immediately upon receipt. Should you receive an item you believe to be damaged, please contact customercare@houseofbiori.com
DO YOU SHIP TO P.O. BOXES?
We are unable to ship to P.O. boxes. If you entered a P.O. box as your delivery address, we will contact you for an alternative address. Please note any changes to your shipping address may delay delivery.
CAN I HAVE MY PURCHASE GIFT-WRAPPED?
All www.houseofbiori.com purchases arrive in our exclusive signature packaging. For any special requests contact customercare@houseofbiori.com and we will do our best to accommodate you.
HOW CAN I HAVE AN ITEM REPAIRED?
Please contact customercare@houseofbiori.com with the name of your piece, a photograph if possible as well as an explanation of the issue. We will contact you once we review your request.