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Cancellation & Return

It is our intention to ensure our customers are satisfied with their purchases from us.

Cancellation

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service Team at email us at customercare@houseofbiori.com to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

Return

You may return the product(s) to us by courier. You can request a return, our Customer Service will arrange for a pick up via our partner courier service.

All products must be returned to us unused and with all Biori tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 14 days of the date of purchase of your order. We will not accept any returns if the original packaging has been opened or tampered with.

Returns that are damaged may not be accepted and may be returned to you.

Once we have received and inspected the returned product(s) and approved the return by email to you and issue eStore credit for the product(s), with the exception of applicable taxes or import duties, cash handling delivery and return charges.

If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your product for any reason, please send an email to customercare@houseofbiori.com and our Customer Service will assist you with your return request within two (2) business days. 

Products are damaged or defective if they are received damaged or where a manufacturing fault occurs within 10 days of purchase. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.

For all defective items outside of our Return Policy, please contact our Customer Service Team at customercare@houseofbiori.com. Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Non-Returnable Items:

Keeping hygiene factors in place, earrings returns will not be accepted.

Custom-made products:

Please note that any custom-made product may not be refunded or exchanged.